Refund policy

At New Friends, each product is carefully crafted and quality-checked before dispatch. If you receive an item that is damaged, defective, or incorrect, please contact us at newfriendsindustries1@gmail.com within 7 days of delivery.

1. Eligibility for Returns

• To be eligible for a return, items must be unused, unwashed, and in their original packaging.

• Customers are required to share clear images of the product along with proof of purchase for verification.

• All return requests must be approved by our team before sending the product back.

2. Refund Turnaround Time

• Once your return is approved and the physical item is received and inspected at our facility, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed back to your original payment method.

• Please allow 3 to 5 business days for the refunded amount to officially reflect in your bank account or card statement.

3. Order Cancellation Policy

• You can cancel your order within 12 hours of placing it, free of charge, by emailing us at newfriendsindustries1@gmail.com.

• Once an order has been processed and dispatched from our warehouse, it cannot be canceled. In this event, you will need to follow our standard return process after receiving the package.

4. Please Note:

• Customized or special-order items are strictly non-returnable.

• Items damaged due to misuse or normal wear-and-tear are not eligible for return or exchange.

• Shipping charges are non-refundable unless the return is due to an error on our part.